Subject: LEGO frequently asked questions (FAQ)
Followup-To: poster
Distribution: world
Summary: FAQ about the construction toy LEGO, posted monthly
Keywords: LEGO, toy, construction, FAQ

Archive-name: LEGO-faq
Last-modified: Jun 19, 2000
Url: Rec.Toys.Lego Frequently Asked Questions

This is the FAQ for the newsgroup

This page is in NEITHER affiliated with NOR sponsored by the LEGO company.

I compiled it from information in postings, email contributions and catalogues. Providers of larger pieces of information are mentioned. Please feel free to mail me corrections and contributions. I do not work for the LEGO company. The usual FAQ disclaimers apply.

All trademarks and tradenames are the property of their respective owners. LEGO, DUPLO, TOOLO, LEGO SYSTEM are trademarks of the LEGO Group.

Please include the word LEGO somewhere in the Subject-line of email.

Tom Pfeifer

*** Last-modified: Jun 19, 2000
*** New since last version
Legoland park California Openings 2000
Legoland parks Billund, Windsor: 2000
Bulk orders
new comment about plural of LEGO
*** Recent updates:
German Address changed
Profit section updated
minor corrections, phone numbers, etc.
*** Since Jan 30, 1996 The LEGO company has its own www-server:

The charter of this group:

To provide a forum for the discussion of all things and experiences relating to the LEGO(tm), DUPLO(tm) and compatible construction toys. Including interesting models that one has built, experiences one has had using LEGO, or questions about how to build particular components.


  1. Addresses, Phone numbers, Mail order, Clubs
  2. Books, papers, videos about LEGO
  3. Bulk orders, Price comparison & profits
  4. LegoLand theme parks
  5. Large displays / play rooms
  6. Computer connections and DACTA
  7. Plural of LEGO
  8. LEGO advertising
  9. How to wash LEGO pieces
  10. Storing / sorting / using LEGO
  11. Taking pieces apart
  12. LEGO history / What does LEGO mean
  13. Material, Technology and Measurements
  14. Nice quotations
  15. FTP and WWW sites, further references
  16. Substitutes / compatibles / clones

Subject: 1) International addresses, Phone numbers, Mail order, Clubs

Please mail any changes of numbers to the editor of this faq.

See also

Mail order:
USA: see Shop at Home 1
and Lego Imagination Center
Canada: see Shop at Home 2
Europe: Ask your local service department for the
"LEGO Service catalog of spare parts"

From Denmark: This department store might send you something (Jeffrey T. Crites ( has computerized their price list):
Magasin Du Nord
13, Kongens Nytorv
DK-1095 Copenhagen K

LEGO Australia P/L.
P.O. Box 639
Lane Cove; N.S.W. 2066
LEGO Handelsgesellschaft mbH.
Consumer Service
Albert-Schweitzer-Gasse 11
A-1147 Wien
LEGO Benelux
Postbus 9311
NL- 4801 LH Breda
phone: 076-5731100
phone: 076-5731122

LEGO Canada Inc.
331 Amber Street
Markham, Ontario
Canada L3R 3J7
Tel.      (905) 887-9046 (General information)
or        (905) 887-5346
Tel.      (416) 940-6600
Fax       (416) 940-0745
Toll-Free 1-800-387-4387 (Dacta)
Shop@Home Canada
P.O. Box 3700
Markham, ON
L3R 6G9
1-800-267-5346 , Extensions:
-222 (S@H), -111 (request a catalogue), -444 (Consumer Affairs)
The S@H hours are M-F 8:30-4:30 ET.
LEGO Club (newsletter, catalog information, etc.)
P.O. Box 3700
Ontario, L3R 6G9
Banbury Cross, Winnipeg, Dacta authorized distributor:
DK-7190 Billund
Phone +45 - 75 35 11 88
Fax   +45 - 75 35 33 60
LegoLand Billund
Phone +45 - 75 33 13 33
Fax   +45 - 75 35 31 79
Oy Suomen LEGO Pb
PL 42; 02701 Kauniainen
Oy Suomen LEGO Ab
PL 46; 02631 Espoo
Puh.: 90-520 533
LEGO France S.A., Service Pièces de Rechange
B.P. 837, F-28011 CHARTRES Cédex.
Tél.: +33 - 237 91 85 00
Fax.: +33 - 237 35 57 56
1 rue Charles Coulomb
Fax.: +33 - 237 34 17 92
Martin-Kollar-Strasse 17
D-81829 München
Tel. +49 089/4534 60
Fax +49 089/4534 6140
(old) Service: Regina
(old) 24594 Hohenwestedt/Holstein
(old) Tel. +49- 4871-29-0
N. Kouvalias S.A.
25, El. Venizelou Ave.
GR-17671 Kallithea
LEGO Hungária KFT
1027 Budapest
Tölgyfa utca 28
Servizio Consumatori
Via Colombo, 12
20020 Lainate (MI)
Tel. 02/93 74 581
LEGO Nederland B.V. [reported to be expired]
LEGO New Zealand Ltd,
PO Box 62-160; Mt Wellington
Auckland 6
New Zealand
Phone +64 +9 276 1405
Fax +64 +9 276 1526
A/S LEGO System Norge
Postboks 66
N-1301 Sandvika
or: Postboks 38
1314 Skui
Telefon: 67131600
LEGO, Lda.
Largo Joao Vaz. 9-A/B/C/D
1700 Lisboa
Tel.: (01) 847 33 41
Apartado 500
28850 Torrejón de Ardoz (Madrid)
LEGO South Africa (Pty.) Limited
P.O Box 5856
1685 Halfway House
Tel.: (+27 11) 314-3825
Svenska LEGO AB
Fack; S-443 01 Lerum 1
or: Box 304; S-443 27 LERUM
Tel: 0302-229 60
LEGO Spielwaren AG / LEGO Jouets SA / LEGO Giacattoli SA
Neuhofstrasse 21
CH-6340 Baar
Tel: 042/33 44 66
LEGO U.K. Ltd., (including club)
Ruthin Road,
Clwyd LL13 7TQ
Consumer Service        - 01978 296 247
LEGO Club               - 01978 296 290
LEGO Technic Club       - 01978 296 251
Service, spare parts    - 01978 296 233
Retailer Queries        - 01978 296 224
LEGO (UK) Ltd Main Fax  - 01978 296 296 

LEGO (UK) Ltd Main No.  - 01978 290 900 
DACTA Order line        - 01978 296 289
DACTA (from 1995 Catal.)- 01978 296 239
DACTA Customer service  - 01978 296 293
DACTA freefax Order line- 0 800 317 673

LEGOLAND Windsor Park Ltd. 
(for visitor information and booking look in respective section)
Windsor, Berkshire SL4 4AY
Tel: (+44) 1753 626111
Fax: (+44) 1753 626119 

The LEGO club costs 3.95 pounds (4.50 pounds for Ireland). They need: name, address, post code, sex, date of birth. Cheques made payable to 'LEGO U.K. Ltd' or credit card.

LEGO Systems, Inc.
555 Taylor Road
P.O. Box 1600
Enfield, CT, 06083-1600
1-800-243 4870
LEGO Systems, Inc.
Consumer Affairs
P.O. Box 1138
Enfield, CT 06083
1-800-422-5346 (9am-9pm Mon-Fri Eastern time, pseudonym "Susan Williams")
(860) 749-2291
as listed in the Thomas Register
Enfield, CT 06082-3298 USA
(Children's Building Sets, Scientific Models)
LEGO Shop at Home Service
P.O. Box 1310
Enfield, CT 06083
Tel.(860) 763-4011, -4012, and -6800 (8:00 - 8:00 EST)
(catalog available, no charge for shipping, 3-5 weeks for delivery)
Lego Imagination Centers (reported to do phone orders)
Lego Imagination Center
Mall of America
Bloomington, MN 55431

Lego Imagination Center
Orlando, FL

LEGO Builders Club
PO Box 5000
Unionville, CT 06087-5000
(one year $7.95, two years $14.00; membership kit and free bonus mini set, birthday mailing, Mania magazine, ...)
LEGO Dacta
555 Taylor Road
P.O. Box 1600
Enfield, CT 06083-1600
orders and info: 1-(800)-527-8339
fax:             1-(860)-763-2466
semi-official email:
(Dan, for product info, no orders)

Subject: 2) Books, papers, videos about LEGO

See also: Facts and Figures, listed below in the
WWW section.
The World of LEGO Toys
Henry Wiencek
Harry N. Abrams, Inc., Publishers, New York
Times Mirror Books
TS2301.T7W474 1987 688.7'2 86-23200
ISBN 0-8109-1790-4 (hardcover)
ISBN 0-8109-2362-9 (paperback)
Where does it come from? LEGO brick.
Text and editing: Kathy Henderson
illustrated by Diane Tippell
Art Director: Debbie MacKinnon
22 pages, fully illustrated in full color
Morristown, NJ: Silver Burdett, 1986.
Library of Congress: TS2301.T7T525 1986
Dewey: 688.7'2
ISBN: 0-382-09362-3
The book traces the manufacture of Lego bricks all the way from the sucking of oil out of the earth to the placing of the finished bricks in the hands of children. While this edition is supposedly "adapted" for the United States market, it still has a definite British feel to it. Type is large and writing is simple enough for seven-year-olds. A delightful, if not deep, the book does the job for its intended audience. (Wes Loder (
The Epistemology and Learning Group at the MIT Media Laboratory, has made some of their papers and publications available via anonymous FTP from Some papers of interest to the LEGO community are:
/pub/el-publications/Theses/Martin/, Apr 29, 1994
"From Circuits to Control: Learning Engineering by Designing LEGO Robots"
by Fred Martin
by David W. Hogg, Fred Martin, and Mitchel Resnick
This paper describes 12 autonomous ``creatures'' built with Electronic Bricks. Electronic Bricks are specially-modified LEGO bricks with simple electronic circuits inside. Although each Electronic Brick is quite simple, the bricks can be combined to form robotic creatures with interesting and complex behaviors, similar to the fictional machines described in Valentino Braitenberg's book Vehicles (1984).
by Mitchel Resnick and Fred Martin
Artificial Life is a new field in which researchers study living systems by trying to build artificial versions of them. In this paper, we argue that ideas from Artificial Life research can and should be shared with children. We describe various computational tools (including LEGO/Logo and Electronic Bricks) that students can use to build artificial creatures. By building and programming artificial creatures (and discussing and thinking about how the creatures behave), children can explore some of the central ideas of Artificial Life -- ideas like feedback, levels of organization, and emergence.
by Mitchel Resnick and Stephen Ocko, September 1990
Most classroom problem-solving activities focus on analytic thinking: decomposing problems into subproblems. Students rarely get the opportunity to design and invent things. In this paper, we describe how LEGO/Logo, a computer-based robotics environment, supports a variety of design activities. We examine how students using LEGO/Logo can learn important mathematical and scientific ideas through their design activities, while also learning about the design process itself.
Israel Shenker
Playing with blocks can be a fine art at this theme park. in: Smithsonian magazine v. 19, June 1988, p. 120-4+

A video is available from Enfield, CT called "How Lego Bricks Are Made". It runs 12-15 min and takes the viewer through the various production and packaging stages. It also talks briefly about the design and manufacture of the molds or "tools". Unfortunately it does not dwell at all on things like how sets are designed, how themes are chosen, etc. Nonetheless it's informative and well worth the slight hassle of getting one's hands on it.
You can "check the video out" by sending a $20 check made out to LEGO Systems, Inc. to:
Ms. B. St. Pierre, Lego Systems, Inc., P.O. Box 1138, Enfield, CT 06083
You can keep the video for tw